The conclusions are based on:

  • 13 in-depth interviews with marketing experts;
  • 35 interviews with B2B and B2C SMEs;
  • a survey of 157 B2B SMEs;
  • a survey among 91 micro and small SMEs.

These SMEs need just as much tools to help with the choice of marketing actions as tools/step-by-step plans to calculate a priori or a posteriori the ROI of the chosen actions. As long as these tools are small, intuitive, easy to use and cheap. Such tools will be created and fine-tuned in the future (by Business Management students).

Research realisations and publications

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Publication

Costs and benefits of marketing communication investments for Small and Medium Enterprises (SMEs): creating tools for Return on Investment (ROI) estimations and calculations of local marketing (communication) campaigns.

Publication

Which tools about marketing ROI do Belgian micro SMEs need the most?

vrouwen die op laptop surfen

Subreport 1

Objective, demarcation, exploration of the research on (the ROI of) the (regional) marketing opportunities for SMEs.

pdf 4

Subreport 2

Qualitative in-depth interviews with 13 Experts about (the ROI of) marketing opportunities.

Subreport 3

Qualitative in-depth interviews with 35 SMEs about (the ROI of) their marketing opportunities.

pdf 6

Subreport 4

confidential (due to data coming from an investigation by Unizo)

pdf 2

Subreport 5

Explorative, quantitative research (survey) among 157 SMEs about (the ROI of) their marketing opportunities.

vrouwen die op laptop surfen

Subreport 6

Quantitative research (survey) among 91 small SMEs on the most desired marketing (and ROI) tools.

Instagram guide

For SMEs and the self-employed.

Pinterest guide

For SMEs and the self-employed.

pdf 6

LinkedIn guide

For SMEs and the self-employed.

Studiedag 2

Mailchimp: creating an account

For SMEs and the self-employed.

Studiedag 3

Mailchimp: statistics

For SMEs and the self-employed.

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