Student Services
The Office of Student Support (Stuvo for short) helps you with almost everything. Only studying and taking exams is something you still have to do yourself. You can always come to us if you need financial support to pay for your studies, psychological or medical assistance, or have questions about renting a room in Ghent.
Physical and mental well-being
Psychosocial
What can we do for you?
Stuvo is your confidential point of contact for personal problems. No question or concern is too big or too small. Is it not yet clear what you need? Then, we can explore this together. Talk about your worries. You are not alone.
We listen
Students can turn, free of charge and with full confidentiality, to the stuvo employee on campus with every personal concern or question.
Some examples are loneliness, fear of failure, procrastination, stress & anxiety, panic, depression, worrying, low self-esteem, substance use problems, relational problems, gender-related and identity questions, ... In case you are concerned about a friend, you can also contact us.
We help you clarify what you are struggling with and what you need. In addition to listening, we also offer tips and information. Maybe this first talk will help you further. We will look for the most suitable and desired guidance if more is needed.
A warm referral
The stuvo employees have an overview of all possible support for students. This support is very diverse. You can, among other things, be referred to a group training or workshop for students, e-health, peer contacts and/or psychotherapy within or outside Artevelde University College. We work closely with a network of expert care providers and believe it’s important to aim for a good match with a care provider. In all of this, your question and pace are always central.
Good to know: we are bound by professional secrecy. We therefore only share information about you with third parties after your explicit consent.
How does it work?
It is best to make an appointment for a first meeting. This way we can listen to you in peace and discretion. You can also just drop by during the open hours, but keep in mind that we may be disturbed.
Cost
A meeting with your stuvo employee on campus is free of charge.
For the training courses and workshops you pay an average of 2.5 € / session. You can find the cost price in the stuvo calendar. If you are referred to a stuvo therapist or ELP (first-line psychologist), the cost price is €11/session and €4/session with an increased allowance. A referral depends on availability and expertise. For an external psychologist or psychotherapist, the average cost price is €65.
Are you hesitating to go into counseling because you think you won't be able to afford it? Discuss this with the Stuvo employee, because sometimes Stuvo can cover part of the cost price.
Mental health
1 in 5 students has mental health problems that seriously impact their functioning at home and school. These include, for example, depression or anxiety disorders. Also, 17% of the students surveyed said they had suicidal thoughts at some point in the past 12 months.
Find help
Do you (urgently) need someone to talk to, or are you worried about someone? You can always contact Tele-Onthaal on the number 106 or via chat on tele-onthaal.be. If you have questions about suicide, you can call the Suicide Line on the toll-free number 1813 and at www.zelfmoord1813.be.
The most important thing to remember is that you are not alone. If you can't find a friend or family member to talk to, contact a general physician, the student doctors or someone at our student office.
Medical assistance
A university medical service for students is located at Sint-Pietersnieuwstraat 25, Ghent. Consultations are daily from 9 am to 7 pm on working days. There are no evening consultations during the Christmas/Easter holidays, July and August. You can make an appointment at the Advisory Centre for Students reception during office hours: call +32 9 264 70 20. Please inform the doctor if you can't make it to the appointment.
If you need urgent medical assistance, call the City of Ghent's central waiting number on a weeknight, holiday or weekend: 1733.
On the City of Ghent website, you will also find contact details for physiotherapists, dentists, reception centres, etc.
Are you in a crisis?
- Phone: 106
- Suicide hotline: 1813
- Crisis help: +32 9 265 04 90
- Emergency psychiatry: +32 9 332 43 44
Alcohol and drug prevention
Partying is part of student life, but when does it become too much? When does it become a problem or an addiction?
The following websites offer support on specific topics:
Do you feel like you need a private chat? Please contact the stuvo officer of your programme.
Report transgressive behaviour
Transgressive behaviour
Transgressive behaviour occurs when someone no longer feels safe or respected because personal boundaries are crossed. This can include, for example, (cyber) bullying, unwanted sexual advances or remarks, physical or verbal violence, discrimination, intimidation, threats, stalking, (emotional) blackmail, hateful or racist or sexist statements, etc.
Artevelde UAS doesn't condone this: our students and staff's dignity and physical integrity always come first.
Ombudsmedewerker
Our 'ombudsperson' is there for all your questions concerning education and exam regulations, the fair proceedings of exams or what to do when you miss an exam. When you disagree with your teacher, you can also knock on their door.
You can find the contact details on Mijn Dinar.
Contact the Office of Student Support